FAQs (Frequently Asked Questions)
1. What are the types of fees which I can pay using this service?
|You can pay for the following fees/charges using this service if you have an invoice/order form issued by Singapore Department of Statistics:|
series and miscellaneous charges for SingStat
Time Series System (|
|b)||Other Fees and Charges (e.g. charges for data and services)|
|For assistance on payment, please call our Department at 65-63327686 or email us at email@example.com.|
|We offer two modes of payment:|
You may make payment via the internet using VISA or MasterCard.
You will need a valid internet banking account with DBS, UOB and Citibank. For more information, please visit http://www.nets.com.sg/enets/pro&ser_directdebit.ph.
3. What is the currency of the payment?
amount to be paid is in
4. Will a receipt be issued for my online payment through the service?
Once you have completed your transaction successfully online, you will be prompted to print or save a copy of the online receipt for your record. A separate hardcopy receipt will not be issued by our Department.
5. Can I claim for a refund for
Requests for refund will be assessed on a case-by-case basis. Please send your request in writing with relevant supporting documents to:
Department of Statistics
100 High Street #05-01
6. Can I make payment for more than 1 invoice in a single transaction?
As the payment is tracked based on its unique Bill Reference Number, you can only make payment for 1 invoice in a single transaction.
7. Can I use the same Bill Reference Number for different payments?
You can only use the Bill Reference Number for 1 payment. If you try to enter the same Bill Reference Number for another payment, you will receive an error indicating "Payment record already exists".