FAQs (Frequently Asked Questions)

 

 

1.      What are the types of payments that I can pay using this service?

 

You can pay for Search and Document Extraction Fees using this service.

 

You will need to enter the bill reference number (i.e. your file reference no.), amount payable and name of your law firm to make the payment online.

 

 

2.      What are the types of Payment Modes available through this service?

 

Two modes of payment are offered:

 

a)      FlexiPay. For more information on FlexiPay, please visit www.ecitizen.gov.sg/FlexiPay

b)      eNETS Debit. For more information on eNETS, please visit www.nets.com.sg

 

 

3.      Will a receipt be issued for my online payment through the service?

 

Once you have successfully completed your transaction, you will be prompted to print or save a copy of the online receipt for your record.  A separate hardcopy receipt will not be issued by CNB.

 

 

4.      How do I get a refund for over-payment?

 

Please send your request in writing with relevant supporting documents to:

 

Finance Department

Central Narcotics Bureau

393 New Bridge Road

Singapore 088763